Frequently Asked Questions

General Questions

  • What is propane?

    Propane is a clean-burning, efficient, and versatile fuel used for home heating, water heaters, cooking, fireplaces, generators, businesses, farms, and many commercial applications. 

  • Is propane safe?

    Yes. Propane has an excellent safety record when installed, maintained, and used properly. Southall Gas performs professional installations and safety inspections to help ensure your propane system operates safely. 

  • Is propane environmentally friendly?

    Yes. Propane is considered a clean-burning energy source that produces fewer greenhouse gas emissions than many traditional fuels. 

  • What appliances can run on propane?

    Propane can power:

    • Furnaces 

    • Boilers 

    • Water heaters 

    • Fireplaces 

    • Kitchen ranges 

    • Clothes dryers 

    • Pool heaters 

    • Outdoor kitchens 

    • Patio heaters 

    • Backup generators 

  • Can I switch from heating oil to propane?

    Yes. Many Pennsylvania homeowners convert from heating oil to propane for improved efficiency, lower maintenance, and dependable heating performance. 

  • What areas does Southall Gas serve?

    Southall Gas proudly serves residential, commercial, and agricultural customers throughout Northwestern Pennsylvania, including Centerville, Meadville, Titusville, Edinboro, Cambridge Springs, Union City, Waterford, Corry, and many surrounding communities. 

Propane Delivery

  • How often will I need propane delivery?

    Delivery frequency depends on your home's size, insulation, weather, and propane usage. Customers using propane for heating generally require more frequent deliveries during winter. 

  • What is automatic propane delivery?

    Automatic delivery monitors your estimated propane usage and weather patterns so deliveries are scheduled before your tank reaches a low level. 

  • When should I schedule a propane delivery?

    We recommend scheduling your delivery when your propane tank reaches approximately 30% capacity. 

  • Do you offer scheduled deliveries?

    Yes. Southall Gas offers automatic and scheduled propane delivery for residential, commercial, and agricultural customers. 

  • Do you provide bulk propane delivery?

    Yes. We provide bulk propane delivery for farms, commercial businesses, and high-volume propane users throughout our service area. 

  • Does propane work during power outages?

    Yes. Many propane appliances continue operating during electrical outages, especially when connected to a propane standby generator. 

Propane Tanks

  • What size propane tank do I need?

    Tank size depends on your propane usage and the appliances being supplied. Common residential sizes include:

    • 120 Gallon 

    • 250 Gallon 

    • 500 Gallon 

    • 1,000 Gallon 

    Our team can recommend the right tank for your needs. 

  • Do you install propane tanks?

    Yes. Southall Gas installs residential, commercial, and agricultural propane tanks and complete propane systems. 

  • Do you inspect propane tanks?

    Yes. We provide propane tank inspections to help ensure your system continues operating safely and efficiently. 

  • Do you repair propane systems?

    Yes. Our technicians provide propane system repairs, LP gas plumbing services, and related propane equipment services. 

  • Can I own my propane tank?

    Depending on your situation, customers may have the option of purchasing or leasing a propane tank. Contact us to discuss which option best fits your needs. 

Emergency Service

  • What should I do if I smell propane?

    Leave the area immediately, avoid using electrical switches or open flames, and call Southall Gas or your local fire department from a safe location.

  • What if my propane tank is damaged?

    Do not attempt to repair a damaged propane tank yourself. Contact Southall Gas immediately so our trained technicians can inspect the system.

  • What if I think I have a propane leak?

    Turn off the gas supply if it is safe to do so, leave the area immediately, and contact Southall Gas as soon as possible.

  • Can you inspect my propane system after an emergency?

    Yes. We can inspect your propane system after storms, flooding, equipment damage, or suspected leaks before placing it back into service.

  • Should I check my propane level before winter?

    Yes. Scheduling an inspection and propane delivery before cold weather helps reduce the risk of running out during peak heating season.

Account Information

  • How do I become a Southall Gas customer?

    Simply contact our office and we'll help determine your propane needs, schedule a tank installation if needed, and set up your account.

  • How do I request a propane quote?

    Call Southall Gas to discuss your residential, commercial, or agricultural propane needs. We'll provide pricing based on your estimated propane usage. 

  • What payment methods do you accept?

    We accept most major credit cards, debit cards, cash, and other common payment methods.